Help & FAQ

Orders are typically processed and shipped within 1-2 business days. Delivery times depend on carrier choice and your location. Metropolitan France: • Mondial Relay: delivery to relay point within 2 to 4 working days. • Colissimo: home delivery within 2 to 3 working days. • Chronopost: express home delivery in 24 hours. Belgium: • Mondial Relay: delivery to relay point within 3 to 4 working days. Rest of Europe: • Colissimo: home delivery 5 to 7 working days.

We ship to France, Belgium and all over Europe. For unsupported destinations, you can contact us directly for a personalized quote.

As passionate card collectors, we know how important it is to receive your items in perfect condition. That's why we prepare and ship your orders with the utmost care, exactly as we would like to receive them ourselves. Protected with bubble wrap, a suitable and well-cushioned cardboard box. For the cards, they are placed under top loader/sandwich cardboard in a plastic sleeve.

Once your order has been shipped, you will receive a tracking number by email that you can use to follow the progress of your package on the carrier's website.

You will receive an email with the address of our premises and the opening hours for collecting your order within 24 hours.

Of course! If your order has not yet been shipped, you can cancel it by contacting us promptly. If it has already been shipped, wait until you receive it and then return the unopened items to us for a refund or exchange. Our customer service team is here to help you and make sure everything goes smoothly. Feel free to email us at support@hikarudistributions.com

Yes, you can return an order within 14 days of receipt if you are not satisfied. Please make sure the items are in their original condition, unopened and unused. Once we have received and verified the returned items, we will proceed with a refund or exchange, whichever you prefer. Return shipping costs are your responsibility. To initiate a return, do not hesitate to contact us at support@hikarudistributions.com

Oh no! We're really sorry to hear that your order arrived damaged. We want you to be completely satisfied with your purchase, so let's work this out together: 1. Contact us as soon as possible: send us an email at support@hikarudistributions.com 2. Photo sharing: in order for us to solve the problem quickly, please send us some photos of the damaged item and the packaging. 3. Let's find the best solution: whether you prefer a replacement, exchange or full refund, it's up to you!

Once we process your refund, it may take 5-7 business days for your bank to credit the funds to your account.

Absolutely! We take the authenticity and origin of the products very seriously. Thanks to our long experience in the world of Pokémon cards, we carefully control each product that enters our stocks. The majority of Japanese cards in the store have been selected by Guillaume and Valentin directly in stores in Japan.

We know how important sealing is for an item that will remain sealed. We inspect sealed items one by one before shipping to ensure that it does not contain any holes or other defects that are not original.